FAQ
Answers on charging speed, compatibility, shipping, returns and warranty for ChargeVeya power banks, chargers and cables.
Choosing the right product
How do I know which charger works with my device?
Every product page lists compatible devices and the charging standard it uses (USB-C Power Delivery, Qi wireless, and so on). If your device charges over USB-C, any of our USB-C PD chargers will work; it will simply draw the power it needs. When in doubt, send us your device model and we'll confirm.
What do the wattage numbers mean?
Watts (W) are charging speed. A phone typically charges at 20–30W, a tablet at 30–45W, and a laptop at 65–100W. A higher-wattage charger won't damage a smaller device; the device only takes what it can use.
What does mAh mean on a power bank?
Milliamp-hours are capacity. As a rough guide, a 10,000mAh bank refills most phones about twice; 20,000mAh refills a phone four times or a laptop about once. Real-world figures are a little lower because some energy is lost as heat.
Can I charge a laptop from a power bank?
Yes, if the bank's output is 60W or higher and your laptop charges over USB-C. Look for "laptop" in the product's compatibility list.
Do I need a special cable for fast charging?
Usually. For anything above 60W you need a USB-C cable rated for 100W or 240W (it will say so on the product page). A cheap cable is the most common reason a "fast" charger charges slowly.
Will your chargers work with iPhone and Android?
Yes. Our USB-C chargers and cables work with iPhone 15 and newer, all recent Android phones, iPads and most USB-C laptops. For older iPhones with Lightning ports, choose a USB-C to Lightning cable.
Can I take a power bank on a plane?
Power banks generally must travel in carry-on baggage, and airline limits vary according to battery watt-hours and carrier rules. Check the product’s rated capacity and confirm the current requirements of your airline before traveling. Contact us if you need available battery specifications for a particular product.
Orders & payment
Which payment methods do you accept?
All major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is encrypted and we never store your card details.
Can I change or cancel my order?
If it hasn't shipped, yes. Contact us as soon as possible with your order number. Our brand partners start packing quickly, often within hours, so we can't guarantee changes after that point. If it's already on its way, you can return it once it arrives.
Why are my items shipping separately?
We work with approved brand and supplier partners to offer products that meet our catalog and quality requirements. If your order includes items from more than one brand, each ships from that brand's own warehouse, so they may arrive on different days. You'll get a tracking number for each shipment, and any shipping charges are shown at checkout before you pay.
Shipping
How much does shipping cost?
Shipping is calculated at checkout based on what's in your cart and where it ships from, and you'll see the exact amount before you pay. Because products ship directly from each brand, an order with items from two brands may include two shipping charges. Many of our brands offer free shipping over a set amount; where they do, it's shown on the product page.
How long does delivery take?
Our brand partners typically ship within 1–2 business days, with delivery in 3–7 business days for most US addresses. Because each brand ships its own products, times vary by item; the estimate on each product page is the one to go by.
Do you ship internationally?
No. ChargeVeya currently ships only within the United States, including Alaska and Hawaii. We do not currently ship to international destinations, U.S. territories, PO boxes, or APO/FPO addresses. Product availability may also vary by supplier and delivery address.
How do I track my order?
You'll get a tracking link by email for each shipment as soon as it leaves the warehouse. You can also find every tracking number under your order in your account.
Returns & warranty
What is your return policy?
Unused items in original packaging can be returned within the window shown on the product page, 30 days for most brands. Start the return by contacting us with your order number and the item; we'll confirm the return address and instructions within one business day. Refunds go to your original payment method once the brand checks the item in, usually within 5 business days.
Where do I send my return?
Don't ship it back until we've confirmed the address. Products return to the brand that shipped them, so an order with two brands may mean two return labels. We'll set both up for you.
What if my product arrives damaged or isn't working?
Let us know within 7 days of delivery, with a photo if possible, and we'll arrange a replacement or a full refund with the brand. You usually won't need to send a damaged item back unless the brand asks for it.
Is there a warranty?
Warranty coverage varies by product and manufacturer. When a warranty period or specific terms are available, they are shown on the product page or provided by the manufacturer. Contact us with your order number and details of the issue, and we will help coordinate the claim with the applicable supplier or manufacturer.
Product care & safety
Is it safe to leave a charger plugged in overnight?
Follow the manufacturer’s instructions and use the charger only with compatible devices, cables, and power sources. Safety features vary by product. Do not use damaged equipment, and unplug a charger if it becomes unusually hot or behaves unexpectedly.
How should I store a power bank?
Keep it between 20% and 80% charged if you won't use it for a while, and away from heat. Top it up every couple of months. That keeps the cells healthy for years.
Are your products certified?
Certification and compliance information varies by product. When available, it is shown on the product page or can be requested from us before purchase. Contact info@chargeveya.com with the product name if you need confirmation of a specific certification or compliance standard.
My power bank isn't charging my device. What should I try?
Three quick checks: make sure the bank itself has charge (press the button), try a different cable, and confirm the device is on a port with enough output (the port labels show wattage). If it still doesn't work, contact us and we'll sort it out.
Still have a question?
Email us, use the contact form, or message us on social media. We reply within one business day, Monday to Friday.