Refund policy

Last updated: October 21, 2026

Return window

Most products can be returned within 30 days of delivery. Because products are fulfilled by our brand partners, eligibility, conditions, and return windows may vary by product or supplier. Any product-specific exceptions disclosed before purchase will apply. Items returned outside the applicable window may not be accepted.

Conditions for return

To be eligible for a refund, items must be:

unused and in the same condition you received them,
in the original packaging with all accessories, cables, manuals and inserts,
accompanied by your order number.

Items that show signs of use, wear or damage not caused by shipping may be refused or refunded at a reduced amount at the brand's discretion.

Non-returnable items

Gift cards, clearance or final-sale items, and products marked non-returnable on the product page. Cables and small accessories can be returned as long as they are undamaged and within the return window.

How to start a return

Contact us at info@chargeveya.com or via the contact form with your order number and the item(s) you'd like to return.
We aim to review your request and send eligibility information, return instructions, and the correct return address within one business day. Do not ship items back before receiving these instructions; products return to the brand that shipped them, and an order containing items from two brands may require two separate returns.
Pack the item securely and ship it using the method we provide. Keep your proof of postage.

Return shipping costs

Return shipping is the customer's responsibility unless the item arrived damaged, defective, incorrect or not as described. For an approved claim, we will provide return instructions and, where applicable, a prepaid label. Original shipping charges are non-refundable unless the return is due to our error, a defective or incorrect item, or applicable law requires otherwise.

Refunds

Once the brand receives and inspects your return, we'll notify you and issue your refund to the original payment method within 5 business days. Depending on your bank or card issuer, it can take an additional 5–10 business days for the refund to appear on your statement. We don't offer refunds to a different payment method. Any part of an order paid with store credit is refunded as store credit to your account.

Exchanges

We don't process direct exchanges. If you'd like a different product, return the original for a refund and place a new order.

Damaged, defective or incorrect items

If your item arrives damaged, defective, incorrect or not as described, contact us within 7 days of delivery with your order number and photos. We will review the issue and coordinate an appropriate resolution under the applicable supplier policy and law, which may include a replacement, refund or other remedy. We will tell you whether a return is required.

Warranty claims

Warranty coverage varies by product and manufacturer. Any applicable warranty period and terms are shown on the product page or provided by the manufacturer. To make a claim, contact us at info@chargeveya.com with your order number and a description of the problem. We will help coordinate the claim with the supplier or manufacturer. Any repair, replacement, refund or other remedy is subject to the applicable warranty terms and law.

Store credit

Store credit, including rewards from the ChargeVeya Club, is added to your customer account and can be used at checkout when you are signed in. Store credit has no cash value and cannot be exchanged for cash, except where required by law. Where store credit was used to pay for an order, the refund for that part of the order is returned as store credit.

ChargeVeya Club points

If an order is refunded or cancelled, in full or in part, the ChargeVeya Club points earned on the refunded amount are removed from your balance. See the ChargeVeya Club Terms and Points Rules for details.

Cancellations

Orders can be cancelled only if they haven't been processed by the brand. Contact us as soon as possible after ordering; because brand partners often begin fulfilment within hours, we can't guarantee cancellation. Once an order has shipped, you can return it under the terms above.