Shipping policy

Last updated: October 26, 2026

How your order ships

ChargeVeya is the storefront DBA of Bonds Coins LLC. Orders may be fulfilled either through ChargeVeya's general shipping profile or directly by approved brand partners through Shopify Collective. Depending on the products in your order, packages may ship separately and may have different delivery estimates. You will receive tracking details for each package.

Processing time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. Processing can take longer during peak periods or when a supplier identifies a delay.

Shipping rates and delivery estimates

For products fulfilled under ChargeVeya's general shipping profile:

Standard shipping: $8.00, or free when the eligible order subtotal is $70 or more. Estimated transit time is 3–5 business days after processing. Estimated total delivery time is 4–7 business days.
Express shipping: $15.00. Estimated transit time is 1–2 business days after processing. Estimated total delivery time is 2–4 business days.

For Shopify Collective supplier-fulfilled products: Shipping rates and delivery estimates are provided by the applicable supplier and displayed at checkout. An order containing products from more than one supplier may include multiple shipping charges and arrive in separate packages.

The complete shipping charge and available delivery methods are shown at checkout before payment. Delivery estimates are not guarantees and may be affected by carrier delays, weather, high-volume periods, or supplier processing.

Where we ship

We currently ship only to eligible addresses in the United States, including Alaska and Hawaii when supported by the applicable supplier. We do not currently ship internationally. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories unless checkout specifically confirms that delivery is available.

Tracking

You'll receive an email with a tracking link for each package as soon as it ships. Tracking is also available under your order in your account. Please allow 24–48 hours for carrier tracking to update after you receive the shipping notification.

Lost, delayed or missing packages

If tracking shows your package as delivered but you haven't received it, check with household members, neighbors, and your building's mail area, then contact us within 7 days of the delivery date. If a package is lost in transit or stalls without movement for more than 7 business days, contact us and we'll open a claim with the carrier and arrange a replacement or refund as appropriate.

Incorrect address

Please check your shipping address carefully at checkout. If an order is returned because of an address error, we'll contact you to arrange reshipment; a second shipping charge may apply. Address changes after an order ships can't be guaranteed.

Damage in transit

If an item arrives damaged, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We'll work with the fulfilling party to arrange a replacement or refund as appropriate. Please keep the packaging until the claim is resolved.